The fine print
Short, plain, and written so you know exactly where you stand before you order. If anything here is unclear, ask me and I will explain it properly.
Holding a piece
Asking about something does not hold it. A piece is marked Reserved only once I confirm the order in the DM, and it stays reserved for 24 hours while payment is sorted. After that it goes back on the shelf.
Paying
Payment is arranged in the DM — usually GCash, a bank transfer, or cash on delivery where the courier offers it. The order is confirmed once payment or a COD booking is in place. I will never ask you to pay through any account other than my own, and I will never message you from a second account asking for money.
Shipping
The fee depends on your address and is quoted before you pay. Orders over ₱3,000 ship free, with the odd exception for oversized or hard-to-reach deliveries. Parcels go to the courier within two working days of confirmed payment, and I send you the tracking number.
Returns and exchanges
Handmade pieces are one-offs, and I describe and photograph them as honestly as I can, so I cannot take returns for a change of heart. Please ask for extra photos or measurements before you order — I am happy to send them, and I would much rather do that than have something arrive and disappoint you.
If it arrives broken or wrong
Message me within 48 hours of delivery with photos of the piece and the packaging. I will remake it or replace it, and refund you in full if neither is possible.
Filming yourself opening the parcel helps enormously if the courier needs to be held to account.
Cancelling
You can cancel free of charge any time before the parcel ships. Once it is with the courier it cannot be pulled back. Repeated cancellations or unclaimed COD parcels mean I may not be able to take future orders — every unclaimed parcel costs a small shop real money.
Your details
What you send me — your name, mobile number and address — is used only to make and deliver your order, and shared only with the courier carrying it. I do not sell customer information, and I do not post screenshots of conversations without asking first.
This website has no cart, no accounts and no tracking cookies. Ask me any time to delete the order details I hold for you.
